​​​How can digital tools – and social media in particular – make citizens' lives better?

The next Digital Masterclasses webinar, this time organized under the umbrella of the European Week of Regions and Cities​, will explore the ways in which European regions and cities employ digital communications tools to inform, connect, and interact with citizens. Our guests will bring together academic results with practical examples, to map the state of play, and showcase best practices for engaging citizens via social media networks.