The public sector has a crucial economic role to play as regulator, service provider and employer in modernising public services;
digital solutions could have a key role in building a new model of government:more transparent, simpler, more efficient, more inclusive and thus more in tune with users' aspirations;
public administrations should exchange information amongst themselves and with the public as well as with businesses, in a transparent, inclusive way (open administration);
initiatives allowing for better interoperability between different administrations, also transnational, and the development of solutions such as eID and e-signatures;
new digital solutions as a priority for local and national administrations together with culture of transparency, communication and the exchange of experience;
incorporating in public sector innovation the principles of: indiscriminate access to digital services for everyone and every business; strong protection for sensitive data; "digital by default"; "once only"; "co-production"; and interoperability.
no impact so far
THE EUROPEAN COMMITTEE OF THE REGIONS
- points out that, at a time when most public administrations are facing the need to cut back on overall expenditure, the digitisation of administration provides a way to provide a better quality of service whilst making substantial savings;
- underlines the considerable capacity for innovation and experimentation demonstrated by local and regional authorities across the Union, especially in matters pertaining to access to information, energy efficiency, sustainable mobility, waste processing, administrative simplification, health and security;
- emphasises the importance of open administration giving access to its data and services in a secure manner so as to improve transparency and efficiency; approves the principle according to which public administrations should exchange information amongst themselves and with the public as well as with businesses, in a transparent, inclusive fashion;
- affirms the goal of building up transnational public services by using digital solutions; in this connection welcomes, with great interest, initiatives allowing for better interoperability between different administrations and the development of solutions such as eID and e-signatures;
- recommends that the continuous training of public operators in new digital solutions become a priority for both local and national administrations and urges these administrations to take on board this culture of transparency, communication and the exchange of experience;
- underlines that innovation in the public sector can be facilitated by cooperation and the exchange of good practice between administrations and across borders;
- urges the public sector to commit to innovation focused on users' needs and incorporating the principles of: indiscriminate access to digital services for everyone and every business; strong protection for sensitive data; "digital by default"; "once only"; "co-production"; and interoperability.